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647.347.FUEL (3835)

Terms and Conditions

SPECIFIC DATES VS. EVERY WEEK

When you purchase a product, you will have the choice of when to receive your (first) order. An order that is selected as “Specific Date” will occur once, on that date specified by you. An order that is made as an “Every Week” order, will continue to occur EVERY WEEK on the day and at the time of day as when first specified by you unless changed by you.

When you select Every Week for a product that contains other products (boxes or groupings of meals) like the Fuel 6, or Vegan 6, you will continue to get that box each week. However, since the meals within that box change each week, you will need to select exactly which meals you would like delivered each time, unless you would like the default (which is generally one of every kind of meal). 

For Example: If you order the Fuel 6, select Every Week, and choose Monday Morning Delivery, you will continue to receive the Fuel 6 each Monday morning until you cancel your deliveries. If you do not make a selection for which meals you would like to receive, you will receive the defaulted meals

 

NOTE: If you would like to receive an order EVERY DELIVERY (meaning twice per week), you must make a second order of that product and select EVERY WEEK on that order as well. This means that, for example, you would add one Fuel 6 order to be delivered every week on Sunday evenings, and a second Fuel 6 order to be delivered every week on Wednesday evenings. Each order can be managed separately.

  

CHARGES / PAYMENTS

Regardless of which frequency option you choose (Specific Date or Every Week), you will be charged for the order at the cutoff time before the delivery. With respect to when charges go through:

Deliveries scheduled for Sunday Evening and Monday Morning will be charged the previous Friday at 12:01 pm.
Deliveries scheduled for Wednesday Evening and Thursday Morning will be charged the previous Monday at 12:01 pm.

For Example: If you order the Fuel 6 on a Sunday afternoon, and you schedule your order to be delivered the following Sunday evening, you will not be charged until Friday at 12:01 pm. If, however, you order at the same time (Sunday afternoon), and schedule your order to be delivered Wednesday evening, you will be charged that Monday at 12:01 pm.

COUPONS AND DISCOUNTS
Fuel Foods reserves the right to alter, change, or cancel a discount or coupon at any time, without notice. If a change to a recurring coupon will affect future billings, we will make all reasonable attempts to let you know of the change prior to the applicable order charge.
If a discount is provided based on specific order criteria (ex: 5% off for $50 recurring orders), and the criteria is not met (ex: recurring orders are canceled after the first order), Fuel Foods will charge the discounted amount to the customer account retroactively.

CANCELLATIONS - IMPORTANT

If you would like to change or cancel a future order, you must make that change in your account, or demonstrate some intent towards doing so, before the cutoff time for that order. This includes calling or texting into Fuel Foods’ customer service line (647 347 3835), or sending an email into info@fuelfoods.ca.

If an individual wishes to cancel an upcoming order, but does not make any attempt to either

  1. update their account to cancel/change the order,
  2. call or text the Fuel Foods’ customer service line (647 347 3835), or
  3. contact Fuel Foods’ customer service email (info@fuelfods.ca),

before the cutoff times specified above, they will be charged in full for their order, and they WILL NOT BE ISSUED A REFUND.

Why do we do this?
Basically, we use the best ingredients in our food, we don’t freeze anything, and we need time to order and prepare our protein and produce so we can deliver your food to you, fresh. When you cancel after the cutoff time you leave us with food that we cannot sell. WE HATE THROWING FOOD OUT, please don’t make us do it.

For Example:
If you have a delivery scheduled for Sunday evening, you can change or cancel that order, no questions asked, right up until 12:01 pm on the Friday immediately before that Sunday’s delivery. You can log into your account and change it, call us, text us, or email us, and we will consider any of those actions as an intent to change your order. After Friday at 12:01 pm, however, you will be charged, and your order will be processed.

In extenuating circumstances, Fuel Foods may issue a refund, but also reserves the right to levy a 5% processing fee against the refund total. This is not an administrative fee - we are not getting this 5%. This is a processing fee that makes up for the fact that payment gateways and credit card companies take a cut of every single transaction that takes place on a website-based business like Fuel Foods – even if it’s us sending you money. If it's our fault, obviously you're not getting charged that 5%; but if you're liable for the food you ordered, and we're making an exception by giving you a refund, you better believe we're taking that 5%.


DECLINED TRANSACTIONS

If you have an order in your cart at the cutoff time, and your payment method is declined, we will deliver that order to you as per our normal operating procedures, and you will be responsible for paying for that order. A notice will be sent to you immediately, notifying you of the declined transaction, and you will have until the following delivery cutoff cycle (3-4 days), to contact us with new payment options. If you do not respond to us in that period, your account will be suspended, and you will receive 3 more notifications over a 2-3 week period, before your account will be handed to a collections agency, who will pursue you for your outstanding balance. 

Why do we do this?
We want to make sure that if you have an order lined up with us, and for some reason your card fails, that you don't lose your order as well. We deliver food and people count on food in their day-to-day lives. So, any chance we can take to make sure that you get the benefit of the doubt, we'll take it if it means you get to eat well. Unfortunately, this means that there will be individuals who try to take advantage of this service, and we will utilize all of our powers to ensure that you pay for any order that we prepare and deliver to your door.


FOODS / DELIVERIES 

DELIVERY
Fuel Foods takes all reasonable action to ensure safe food handling and timely delivery within the allotted times provided for regular deliveries. Once a package has arrived at its intended location and has been left with either the concierge or at the door, Fuel Foods holds no further liability for the safety of the package or its contents.

Clients may choose to provide delivery drivers with access/lockbox codes, keys, or other means of entry into their private residence or delivery location at their own risk. Fuel Foods will help to facilitate any such request, but does not solicit or promote such actions, and is not responsible for loss or damages that may be incurred as a result of this personal choice.


MENU ITEMS
The downside of ordering our food fresh means there may be times where some produce may not be seasonally available in the quantities that we need. This may occasionally result in substituting one vegetable or grain side for another. The protein portion of the meal will always remain the same, however. 
 

ALLERGIES and NUTRITIONAL PREFERENCES
Fuel Foods posts the ingredients lists and specialized icons made to represent whether the product is dairy-free (orange icon with a crossed out milk bottle on it), gluten-free (green icon with a crossed out wheat sheaf), or nut and tree nut-free (orange icon with a crossed out peanut on it), in order to maintain transparency about what we put in our food. This means that if, for example, a product has the dairy-free icon on it, no dairy was used in the preparation of that product.

To reiterate, these icons represent whether each respective ingredient (or collection of ingredients) is used in the preparation of the product.

However, Fuel Foods CANNOT GUARANTEE against cross contamination of allergens in the kitchen. Our kitchen is not a nut, dairy, or gluten free facility, and those who have anaphylactic allergies to the aforementioned items (dairy, gluten, and peanuts/tree nuts) use Fuel Foods products AT THEIR OWN RISK. Even in situations where we use products that do not contain gluten (rolled oats in the pancakes, for example), some ingredients themselves may have been prepared in facilities that cannot guarantee against cross-contamination.

Lastly, the Vegan icon (green icon with a capital “V” on it) represents a product that was not made with any animal products (with the exception of honey). Even the maple syrup used in some of our juices was processed using plant-based ingredients, which is not the case for maple syrup in general. 

  

WEBSITE USAGE TERMS AND CONDITIONS

Welcome to our website! If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern this websites relationship with you in relation to this website.

 

The term us or we refers to the owner of the website.

The term you refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

 

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. 

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).


PRIVACY POLICY

We have established this Privacy Policy to explain how it protects and manages the personal information that it collects from you (the customer) online.

Consent for Collection, Use and Disclosure
Your use of this site and/or your registration for products and services here constitute your consent to the terms of this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use this website.

Accountability
We collect, at the time of your registration and your sign-on to its web site, certain “personal information” (information that personally identifies you) including but not limited to your name, email address, and information about IP address. We take responsibility for your personal information to ensure compliance with the principles in this Privacy Policy.

Purposes for Collecting Personal Information
We collect and use personal information for the following Identified Purposes:

  • To understand customer needs regarding our services.
  • To develop and provide our web site and our products and services for our customers.
  • To fulfill your requests for products, services or information.
  • To communicate with customers and site visitors, when necessary, and to inform customers of upgrades, as well as of other products and services available.
  • To allow customers to access limited-entry areas of our site.
  • To personalize some of our services and products for you and to deliver targeted advertisements and offers.
  • To protect the services, products or rights of – including but not limited to the security or integrity of our website.
  • To identify and resolve technical problems concerning our site, products and services.

 

We also use personal information in an aggregate form (i.e., not individually attributable to you) for its business analysis, operational, marketing and other promotional purposes.

Limiting the Collection of Personal Information
We limit our collection of personal information to only that information which is necessary for the Identified Purposes. We do not direct our site to, nor does it knowingly collect any personal information from children under the age of thirteen.

When you visit our website, a cookie may be placed on your computer or the cookie may be read if you have visited our website previously. We use cookies to allow us to determine which products and services you have already purchased/interested in, so that we do not provide redundant information to you. If you choose to not have your browser accept cookies from our web site, you may not be able to view all the text on the screens, or to experience a personalized visit, or to subscribe to certain service and product offerings on our web site.

Disclosure, Processing and Retention
We do not sell, rent or disclose your personal information to anyone else.

Security Safeguards
We will use reasonable efforts to protect customers.

Opt-in Process
We use double opt-in process to add interested website visitors to our email list. We follow this double opt-in process to confirm and then reconfirm by sending you a confirmation email to ensure that you are interested in receiving our newsletters and promotional emails. This is in alignment with the CAN-SPAM Act. All our newsletter and promotional email provides you with the option to unsubscribe and change your subscription options. We should not be held liable for any damage or law suits arising in connection with the subscription service offered on this website. Please read our terms and conditions before you sign up for our services.

 

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