Free* shipping throughout: Ontario, Quebec city & Montreal

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647.347.FUEL (3835)

FAQ

General

Our goal is always to make eating healthy as simple and convenient as possible.  Our intuitive order management system keeps track of member ordering history, schedules future orders, manages your vacations, and so much more.

Choose from a la carte menu options, or take advantage of better value packages, or both! To keep things varied and interesting, our menu changes every week.  
The Frequency option allows you to schedule exactly when and how often you want that product delivered. An order that is selected as “Specific Date” will occur once, at the time and date specified by you. An order that is made as an “Every Week” order, will continue to automatically recur every week, at the selected time/day of week.  
You can schedule up to five orders ahead - and these will show up in your cart for reference - but you're only charged for each order after its respective cutoff time. This allows you the ability to edit or cancel the order as much as needed until the latest possible time.

NOTE:
If you would like to receive a weekly recurring order MORE THAN ONCE PER WEEK, you must make a second order of that product and select "Every Week" on that order as well. This means that, for example, you would add one Fuel 6 order to be delivered every week on Sunday evenings, and a second Fuel 6 order to be delivered every week on Wednesday evenings. Each order can be managed separately.


Once you’ve placed your order, your foods are prepared fresh and delivered in sealed recycled cardboard boxes, with insulated liners and iced gel packs. All meals are fully cooked and stay delicious in the fridge for 3-4 days*. Simply heat and enjoy!

*If ordering for more than 3-4 days’ worth of meals in a single delivery, please select the vacuum sealing option for each meal that will be intended for consumption after 4 days.  Vacuum sealed meals can stay delicious in the fridge for up to one week.

Your meals will arrive in individual microwaveable plastic containers, with iced gel packs, in thermal-lined recyclable cardboard delivery boxes.  To reduce garbage waste, please reuse or recycle the gel packs, meal containers and cardboard boxes.  To further reduce our carbon footprint, we encourage customers to return (or leave out for pickup) the gel packs and gently handled thermal box liners to our drivers at the next scheduled delivery.

For sanitary reasons, we do not accept returned containers. All of the containers provided are reusable (and make great home organizers!). If you do not intend to keep them, we encourage you to please recycle.  To reduce garbage waste, please reuse or recycle the gel packs, meal containers and cardboard boxes.  To further reduce our carbon footprint, we encourage customers to return (or leave out for pickup) the gel packs and gently handled thermal box liners to our drivers at the next scheduled delivery.

Whole foods diets are safe and often beneficial for Type 1 and Type 2 diabetes.  Fuel Foods focuses on lean proteins, complex carbohydrates, and low fat products. Our meals are portion-controlled, using only lean proteins and low glycemic fruits and vegetables.

We suggest consulting your physician before making any changes to your regular diet.

Fuel Foods is not a weight-loss program, and our agents are not nutritionists or dietitians.  We specialize in catering healthy, whole food meals, but you are responsible for seeking medical and dietary advice from your doctor or health practitioner (after all, they know your needs better than anyone else!)  We suggest utilizing our service by matching our offerings with the guidelines or diet plan you receive from them.  We are happy to help you reach your weight-loss and fitness goals by helping to keep portion-controlling and clean-eating fast and convenient!

Stick to the meals, drink plenty of water, avoid sugar and alcohol and speak to your doctor or trainer about incorporating an exercise program you can follow throughout the week.

 

The Food

Design your order exactly the way you want it! All options are offered a-la-carte, and customers looking for bulk pricing can also take advantage of Meal Plan packages. Simply add what you want to your shopping cart, choose when and how frequently you want it, and we'll do the rest!

MEAL PLAN PACKAGES
The specific variety within the Meal Plan packages are chosen once you've added the product to your cart.  You'll find the "Customize Box" button under the applicable product in the cart.  Then, just adjust the quantities of available menu items up to the maximum allowable units.  NOTE: If you do not customize the options, you will be sent the default selections (a random variety).  Since our menu changes every week, if you choose to receive the Meal Plan package recurring every week, you'll need to sign in ahead of the cutoff every week to customize the contents for the week ahead - unless you wish to receive the defaulted selection.

Your meals will arrive in individual microwaveable plastic containers, with iced gel packs, in thermal-lined recyclable cardboard delivery boxes.  To reduce garbage waste, please reuse or recycle the gel packs, meal containers and cardboard boxes.  To further reduce our carbon footprint, we encourage customers to return (or leave out for pickup) the gel packs and gently handled thermal box liners to our drivers at the next scheduled delivery.

Our staff and chefs process, compile, prepare, and deliver on average 1300 meals per delivery day. To keep things simple, and to mitigate errors, we do not make any changes or substitutions to any of our carefully crafted meals. Customers are encouraged to choose the meals they like based on the ENTIRE description of the meal. We cannot remove specific ingredients from the preparation of any meal.
Full ingredients and nutritional information for every product are listed within their respective product pages.

If you remain uncertain after consulting our Menus, please contact Customer Service at info@fuelfoods.ca.

All meals are always listed in the menu and provided with full macro-nutrient information based on average serving size, including calories per serving.  As all meals are hand-crafted, actual nutrient contents may deviate slightly from the written amounts due to the possibility of minute variances in actual packed amounts.

All of our meal containers are microwave-safe and BPA-free. Open a corner of the lid and microwave for 1-2 minutes (if your meal contains any sauce containers, remove those before heating). Heating time will vary depending on the power of your appliance and personal preference.

Meals are recommended to be consumed before the next delivery date (3-4 days).  If you have leftover meals at the end of the recommended period, you can simply freeze the meal(s) and thaw overnight in the fridge when you’re ready to have it.

 

Deliveries & Shipping

When you placed your order, you should have chosen exactly which date, and within what time window, you wanted that order.  All deliveries will occur within the delivery window that was selected for the order.  If you need a reminder, sign in to your account to check out your order history and upcoming orders.

For driver deliveries: When the delivery is on its way, you'll receive driver alerts to let you know the approximate ETA (typically up to 30 minutes before delivery), and confirmation once delivered.  Make sure you provide a cellphone number on your account to receive the alerts.

For shipping orders: shipping orders are completed by Purolator every Thursday, between 9am-8pm for residential deliveries, and 9am-5pm for business addresses.  You will receive shipment notifications and tracking information on Wednesday evening, so you can keep an eye on the progress of your shipment.  We also proactively stay on top of your shipment progress all day Thursday, so we can coordinate with Purolator if any thing seems amiss.

For your convenience, we have FOUR delivery windows: Sunday and Wednesday evenings (4:30-9:30pm) and Monday and Thursday mornings (9am-1pm).

Shipping orders (if your address falls outside of our driver delivery area, you will be automatically assigned only Shipping options) are sent via Purolator (or similar courier) overnight every Wednesday, and are guaranteed for arrival between 9am-8pm (5pm for business addresses) on Thursdays.  All shipments and deliveries are made in insulated boxes with iced gel packs, and are tested under normal shipping conditions for food safety within 48 hours.

We currently deliver regularly throughout Toronto, Brampton, Mississauga, Oakville, and Burlington.  We serve some closer addresses in Milton, Vaughan, lower Richmond Hill or Markham.  Customers outside of these areas, but within Ontario, Montreal, and Quebec City will be able to receive courier Shipping (via Purolator, or similar service) every Thursday.  Available delivery options will be automatically shown based on the postal code entered at the start of order placement.

For best food safety, we strongly advise you to arrange for someone to be available to receive your meals upon delivery.  But if you’re not home, the driver will do his best to leave the package for you as discreetly as possible, by the door (or with your building concierge, if access is not granted to the door).  Some clients also leave coolers or mini-fridges in an accessible area for the driver to deposit the meals upon delivery.  If you’d like to make such arrangements, please call or email us, or write the instructions in your Order Notes at checkout. 
If you live in an unattended secure condo or apartment building, have a locked gate, or if there is otherwise any other circumstance impeding the driver’s ability to access your doorway, we will not leave the package, and you will need to contact Customer Service to see if arrangements can be made.  If we are unable to attempt another delivery within the same delivery period, that delivery will be considered forfeit and will not be reimbursed. If you know of any problems that may impede delivery ahead of time, we recommend you contact Customer Service or email us at info@fuelfoods.ca as early as possible to help ensure that we can schedule a delivery for you smoothly.

For shipping orders, all shipments are labeled as ONSR, which means that the Purolator driver is instructed to leave the package at the door - no signature required. However, if the Purolator driver feels it is unsafe to leave the package at the entrance, he may, at his discretion, choose not to leave the package.  While this is rare, if this happens, we will do our best to arrange for Purolator to have the package available for pickup at the nearest depot before its closing time, and provide you with all the details you'll require to go pick it up.  If this may be a recurring problem, you may have to provide an alternate shipping address that will be deliverable during the delivery window. 

Once a package has arrived at its intended location and has been left with either the concierge or at the door, Fuel Foods and Purolator hold no further liability for the safety of the package or its contents.

Clients may choose to provide delivery drivers with access/lockbox codes, keys, or other means of entry into their private residence or delivery location at their own risk. Fuel Foods will help to facilitate any such request, but does not solicit or promote such actions, and is not responsible for loss or damages that may be incurred as a result of this personal choice.

To provide driver instructions, please go to My Account > Preferences, and write in any notes the driver will need.  To help keep the delivery smooth and efficient, please make your notes as concise and simple as possible.

 

Your Account

All of your account and order details are designed to be self-managed.  This means that just about everything can be managed with just a couple of clicks through your online account, whenever you sign in.  But if you need assistance, we're here to help!  Just call or text Customer Service at 647-347-3835, or email us at info@fuelfoods.ca.
By default, we send order and cutoff reminders, delivery confirmations, and expiring credit card notifications in the days leading up to your scheduled delivery. If you would like to change your notification preferences (number/frequency of reminders), please call or text Customer Service at 647-347-3835 or email us at info@fuelfoods.ca.

When the delivery is on its way, you'll receive driver alerts to let you know the approximate ETA (typically up to 30 minutes before delivery), and confirmation once delivered.  Make sure you provide a cellphone number on your account to receive the alerts.

 

Payments & Charges

For maximum convenience and flexibility, we only charge you for an order at the cutoff time stated for the chosen delivery date.  This allows you to edit or cancel an upcoming order as many times as you like until the latest possible time.
Regardless of which frequency option you choose (Specific Date or Every Week), you will be charged for the order at the stated cutoff time for that order. With respect to when charges go through:

Deliveries scheduled for Sunday Evening and Monday Morning will be charged the previous Friday at 12:01 pm. 
Deliveries scheduled for Wednesday Evening and Thursday Morning will be charged the previous Monday at 12:01 pm.

For Example: 
If you order the Fuel 6 on a Sunday afternoon, and you schedule your order to be delivered the following Sunday evening, you will not be charged until Friday at 12:01 pm. If, however, you order at the same time (Sunday afternoon), and schedule your order to be delivered Wednesday evening, you will be charged that Monday at 12:01 pm.

IMPORTANT

Orders are locked in at precisely the stated cutoff. If you would like to change or cancel a future order, you must make that change in your account, or demonstrate some intent towards doing so, before the cutoff time for that order. This includes calling into Fuel Foods’ customer service line (647 347 3835), or sending an email into info@fuelfoods.ca.
Fuel Foods is pleased to provide FREE driver delivery throughout most of the GTA, for orders above $50. 
Shipping clients outside of the driver delivery zones get FREE shipping for all orders above $150.

Below the free delivery/shipping thresholds, we charge the following:

$14 driver delivery fee for orders less than $25, before HST.
$7 driver delivery fee for orders between $25-$50, before HST.

$40 shipping charge for orders less than $75, before HST.
$25 shipping charge for orders between $75-$149.99, before HST.
$15 shipping charge for orders between $150-$224.99, before HST
Free shipping for orders $225 and above, before HST

NOTE
These shipping fees represent what it costs to Express Ship a box of meals overnight, which are guaranteed (by our logistics provider) to arrive before 10:30 am Thursday morning. Each shipment can contain a maximum of 18 meals (a Fuel 18 costs $250), or a lesser combination of snacks, breakfasts, and meals. If an order is larger than this, we will unfortunately have to ship a second box, which will add a second shipping charge. If you are unsure about the shipping fee status of your order, please reach out to our customer service staff, and they will be happy to answer any questions you have. 

Scheduling your vacation is simple and flexible. Simply cancel the unwanted delivery(ies) from your online account prior to the stated cut-off time for the applicable delivery (12:00 noon Mondays and Fridays).  Use our calendar feature to easily set blackout dates ahead of time so you have one less thing to worry about when you’re travelling! Any previously scheduled orders falling within your vacation dates will automatically be skipped.

You are only charged for an order after the cut-off time has passed.  Orders can be updated until 12:00 noon on Friday for Sun and Mon deliveries, or 12:00 noon Monday for Wed and Thu deliveries and weekly shipping orders.

 

OFFICE CATERING ORDERS

Fuel Foods is pleased to offer delicious, healthy, gourmet-inspired lunches, snacks and organic, cold-pressed juices for your office catering needs.  
Want to show your employees how much you care? Let us keep your fridge stocked regularly with fresh product prepared daily!

Contact us at 647-347-3835, or via email at officefuel@fuelfoods.ca, for menus and ordering information.

Orders must be placed at minimum 48 hours in advance, so our chefs can purchase and prepare the necessary fresh ingredients in time to make your order. 

We currently deliver regularly throughout Toronto, Brampton, Mississauga, Oakville, and Burlington.  We serve some closer addresses in Vaughan, lower Richmond Hill or Markham.  Available delivery options will be automatically shown based on the postal code entered at the start of order placement.

Our corporate catering and lunch menu options are prepared in the morning and delivered daily by lunch-time.  This allows our chefs even more flexibility to use ingredients that they can’t normally use for the regular meal plan menus that have to stay delicious for up to 4 days.

 

AFFILIATE/FRIDGE-STOCKING ORDERS

We proudly stock the on-site fridges of GTA gyms and wellness facilities with healthy and delicious wholesale snacks and organic, cold-pressed juices.  Deliveries are available every Sunday and Wednesday evening (after 4:30pm), or Monday and Thursday morning (after 9am).  If you don't already have a refrigerator, we can provide one as well!

Orders must be placed at minimum 48 hours in advance, so our staff and chefs can purchase and prepare the necessary fresh ingredients in time to make and process your order. 

For additional assistance or inquiries, please contact us at 647-347-3835 or email us at officefuel@fuelfoods.ca.

 

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